I’ve just finished reading this book by Bill Eddy, president of the High Conflict Institute. He is a family law specialist and a clinical social worker. He’s seen his fair share of difficult people. But you don’t have to be a specialist to have encountered people at work, socially or in our private lives who disrupt things and cause us problems.
Before I took up my first position as a nurse in a remote area clinic I attended a workshop in Brisbane called, “Dealing with Difficult people in the Workplace.” I met the manager of the clinic I was soon to fly to there. In what I later understood , she said in her straightforward and abbreviated style, “I’m here because I’ve got a difficult person in the clinic. She’ll be in charge when you arrive, just avoid her!” There’s a vast number of books advising how to leave, avoid or manage high-conflict people in our lives. If it were as simple as “just avoiding them” we’d all have peaceful lives.
Bill Eddy notes that, “…you can’t identify an HCP (high conflict personality) by their profession or by how much other people trust them. In fact, highly admired leaders and members of the helping professions (teachers, physicians, therapists, nurses etc), may be slightly more likely to have personality disorders than people in other lines of work, because of an attraction to the intimate relationships and authority positions in these professions.” Interesting thought. I’ve certainly come across disruptive people working in hospitals and clinics among vulnerable patients and kind-hearted staff.
I recommend this book for at least becoming more aware of, spotting warning signs and managing relationships and stressful interactions with difficult people, wherever we might find them. And for recognising when we ourselves might be that person.
I still work in remote Australia. In a top right-hand corner of the Northern Territory. Like all far away places choices are limited. On the Gove Peninsula it’s luckier than most because there’s Woolworth’s (and a hospital…no late night emergency call outs for the nurses who work here). Until recently, if I wanted lunch I had to make it everyday and bring it to work, eat it in the small clinic kitchen or try to find a quiet nook somewhere out of the summer heat. This year there’s a choice…an Op-Shop (Second-hand goods) has been opened in Yirrkala by an employment company to give the local women an opportunity to learn how to sort, arrange and display donated clothing and a variety of general goods. But best of all, on Wednesday and Thursday they open a cafe for lunchtime, and learn to cook, serve customers and plate food tastefully on local banana leaves. It’s a welcoming haven for customers, to the background of Gurrumul’s songs, we choose from the menu which includes baked filled potatoes (cheese and bacon), fried rice, fruit skewers, toasted sandwiches, local bush lime juice or brewed coffee. Prior to it’s opening there was no place, apart from the local art gallery, where the community, locals and those who travel to work here could mingle informally. It’s managed by the vibrant warm Ali, whose personality draws you imperceptibly towards, her just to see her smile. I enjoy browsing through donated books, DVDs and music and donating back. To say this old banana shed-turned occasional cafe, is a good thing for the community, is to understate the power of creativity, thought and effort to enhance the lives of others. My Thursday lunchtime baked potato and browse is the highlight of my week. Thank you Ali and the girls!
Today is a sad day in the Torres, Cairns and beyond. Soon the funeral will begin for eight children killed by their mother last month in Cairns. There are no adequate words for such an unimaginable event. There is no easy way to make meaning of what happened. Sometimes the work of making meaning has to be suspended and grief must be expressed in all it’s many forms. Today is such a day, to grieve for the children, for their fathers, their families and their mother. To remember and stand by all the people in the helping professions that have been involved with this happening over the past weeks and into the future. May we be generous and kind in our grief to all these people. Our minds and lives can be much more fragile than we realize in our busyness, none of us are really super heroes, we don’t know how we would react given the “right” amount of pressure and we don’t really know what’s going on in the minds and thoughts of those around us, even those closest to us. This is part of what it is to be human, to not know. Let us grieve today and be sad in our own way for what happened in Cairns and may it lead us to be kinder and gentler on ourselves and the people around us.
I’ve just read an article entitled “Beauty Myths” by Dr Mary Grogan in a magazine called “Mindfood. She writes about how people are attracted to others with symmetrical facial features and how often beautiful looking people have a smoother path in life. But to balance that she mentions a book called “The How of Happiness” (Prof Sonja Lyubomirsky, Penguin 2007) which states that attractive people are no happier than plain-featured folk. Her ideas were interesting but what stopped and made me think was the following: “Interestingly, appreciation of beauty is one of two character strengths that have been shown to be associated with life satisfaction following recovery from a psychological disorder (the other is love of learning).
She continues “In a web-based study of 2087 adults published in The Journal of Positive Psychology 2007 Christopher Peterson and colleagues found that people who had a high appreciation of beauty were more likely to recover from depression and anxiety disorders with greater levels of life satisfaction. Thus, interventions that include how to develop appreciation of beauty may be useful not just as a general life skill, but in enhancing life when experiencing psychological distress and afterwards. So how do we find beauty in our world and appreciate it?”
When I worked in Aurukun, a remote Indigenous community in far north Queensland, for two years my sanity saver was to walk down to what was locally known as the landing on the Archer river after work and watch birds, sunset, sparkling water or misty mangroves depending on the weather and to photograph what was memorable. I’ve found in the years since I left and worked in various remote locations, finding beauty spots in nature and just sitting and watching and maybe photographing (which makes me notice more) has calmed my mind repeatedly. I can’t recommend appreciation of beauty, highly enough as a therapy for stress and a life enhancer. Remote area nurses are lucky to have access to some of the most amazing places in Australia if we take the time to find and notice them.
This photo was taken recently in the Northern Territory across the Gulf of Carpentaria from Aurukun.
Have you ever had the experience of a few simple words changing your life? I have, over five years ago sitting on a red Weston’s flour drum at the landing in Aurukun, Fasi was sitting next to me watching local women fish as the November sun set. They were his words, “In my country we have a saying, when the sun goes down it’s the end of the day.” He first spoke them softly in Samoan and I thought I’d never heard anything so wise and sweet. I won’t tell you the rest of the story, except to say, I can still hear the whispered words in my imagination and their simplicity still makes me smile and it’s become a joke between us. I fell in love with him that evening.