I’ve just finished reading this book by Bill Eddy, president of the High Conflict Institute. He is a family law specialist and a clinical social worker. He’s seen his fair share of difficult people. But you don’t have to be a specialist to have encountered people at work, socially or in our private lives who disrupt things and cause us problems.
Before I took up my first position as a nurse in a remote area clinic I attended a workshop in Brisbane called, “Dealing with Difficult people in the Workplace.” I met the manager of the clinic I was soon to fly to there. In what I later understood , she said in her straightforward and abbreviated style, “I’m here because I’ve got a difficult person in the clinic. She’ll be in charge when you arrive, just avoid her!” There’s a vast number of books advising how to leave, avoid or manage high-conflict people in our lives. If it were as simple as “just avoiding them” we’d all have peaceful lives.
Bill Eddy notes that, “…you can’t identify an HCP (high conflict personality) by their profession or by how much other people trust them. In fact, highly admired leaders and members of the helping professions (teachers, physicians, therapists, nurses etc), may be slightly more likely to have personality disorders than people in other lines of work, because of an attraction to the intimate relationships and authority positions in these professions.” Interesting thought. I’ve certainly come across disruptive people working in hospitals and clinics among vulnerable patients and kind-hearted staff.
I recommend this book for at least becoming more aware of, spotting warning signs and managing relationships and stressful interactions with difficult people, wherever we might find them. And for recognising when we ourselves might be that person.
I still work in remote Australia. In a top right-hand corner of the Northern Territory. Like all far away places choices are limited. On the Gove Peninsula it’s luckier than most because there’s Woolworth’s (and a hospital…no late night emergency call outs for the nurses who work here). Until recently, if I wanted lunch I had to make it everyday and bring it to work, eat it in the small clinic kitchen or try to find a quiet nook somewhere out of the summer heat. This year there’s a choice…an Op-Shop (Second-hand goods) has been opened in Yirrkala by an employment company to give the local women an opportunity to learn how to sort, arrange and display donated clothing and a variety of general goods. But best of all, on Wednesday and Thursday they open a cafe for lunchtime, and learn to cook, serve customers and plate food tastefully on local banana leaves. It’s a welcoming haven for customers, to the background of Gurrumul’s songs, we choose from the menu which includes baked filled potatoes (cheese and bacon), fried rice, fruit skewers, toasted sandwiches, local bush lime juice or brewed coffee. Prior to it’s opening there was no place, apart from the local art gallery, where the community, locals and those who travel to work here could mingle informally. It’s managed by the vibrant warm Ali, whose personality draws you imperceptibly towards, her just to see her smile. I enjoy browsing through donated books, DVDs and music and donating back. To say this old banana shed-turned occasional cafe, is a good thing for the community, is to understate the power of creativity, thought and effort to enhance the lives of others. My Thursday lunchtime baked potato and browse is the highlight of my week. Thank you Ali and the girls!